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Refund Policy

Thank you

Thank you for choosing DNA Brazil for your essential oils and freeze-dried juice needs. This Refund Policy outlines the terms and conditions regarding refunds and returns. By purchasing our products, you agree to adhere to the terms outlined in this policy.

Refund Policy 

  1. Refund Eligibility:

    • We strive to provide high-quality products and exceptional customer service. If you are not satisfied with your purchase, you may be eligible for a refund or exchange under the following conditions:

      • The product is defective or damaged upon receipt.

      • The wrong product was delivered.

      • The product does not meet the description provided on our website.

  2. Refund Process:

    • To request a refund, please contact our Customer Service team within [number of days] days of receiving your order.

    • Please provide your order number, the reason for the refund request, and any relevant supporting documentation or images.

    • Our Customer Service team will review your request and provide further instructions on how to proceed with the return or refund.

  3. Return Shipping:

    • If your refund request is approved, you may be required to return the product to us. We will provide you with a return shipping label or instructions on where to send the product.

    • Please ensure that the product is returned in its original packaging and in unused condition.

  4. Refund Processing Time:

    • Once we receive the returned product, our team will inspect it to determine eligibility for a refund.

    • Refunds will be processed within [number of days] days of receiving the returned product.

    • The refund will be issued to the original payment method used for the purchase.

  5. Non-Refundable Items:

    • Some products may not be eligible for refunds or returns due to hygiene reasons or regulatory restrictions. These include but are not limited to opened or used products.

  6. Damaged or Defective Products:

    • If you receive a damaged or defective product, please contact us immediately. We may require photographic evidence of the damage or defect to process your refund or exchange.

  7. Contact Us:

    • If you have any questions or concerns about our Refund Policy, please contact our Customer Service team for assistance.

DNA Brazil reserves the right to update or modify this Refund Policy at any time without prior notice. We encourage you to review this policy periodically for any changes.

Last updated: 20th Feb 2024

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